Privacy Policy

Privacy Policy for Completely Hydraulic UK

Last updated: 07-03-2026

Completely Hydraulic UK is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, how long we keep it, who we share it with, and your rights under UK data protection law.

1. Who we are

In this policy, “Completely Hydraulic UK”, “we”, “us” and “our” means Completely Hydraulic UK.

Contact details:
Email: [email protected]
Address: Completely Hydraulic UK, Unit B6, OYO Business Units, Crabtree Manorway North, Belvedere, Kent, DA17 6AX, UK

2. What this policy covers

This policy applies to personal data collected through our website, contact forms, email, telephone calls, quote requests, service enquiries, purchases, and any other direct interaction with us.

3. The personal data we collect

Depending on how you use our website or contact us, we may collect and process the following information:

Your name
Your business name
Your email address
Your telephone number
Your billing or service address
Details of your enquiry, booking, or order
Vehicle, machinery, hose, ram, cylinder, or service-related information you provide to us
Payment and transaction information where relevant
Technical information such as IP address, browser type, device type, pages viewed, and usage data
Marketing preferences where you choose to receive updates from us

4. How we collect your data

We may collect personal data when you:

fill in a contact form or quote form on our website;
email or telephone us;
request a call-back, quotation, repair, supply, or site visit;
purchase products or services from us;
interact with our website through cookies or analytics tools;
communicate with us through social media or other third-party platforms.

5. How we use your personal data

We use your personal data for the following purposes:

to respond to enquiries and provide quotations;
to supply products and services you request from us;
to manage bookings, jobs, invoices, accounts, and customer support;
to communicate with you about work in progress, appointments, and service updates;
to improve our website, services, and user experience;
to monitor website traffic and performance using analytics tools;
to maintain website security and prevent misuse;
to send marketing communications where you have consented, or where we are otherwise permitted to do so by law;
to comply with legal, accounting, and regulatory obligations.

6. Our lawful bases for processing

We process personal data on one or more of the following lawful bases:

Contract – where we need your information to provide a product, service, quotation, booking, or support you have requested.
Legitimate interests – where it is necessary for the running and improvement of our business, website, services, customer relationships, or security, and where those interests are not overridden by your rights.
Consent – where you have chosen to opt in, such as for certain cookies or marketing communications.
Legal obligation – where we must process your information to comply with the law.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to keep the site functioning properly, understand how visitors use the site, and support certain features and marketing activity.

Where required, we ask for your consent before using non-essential cookies. You can manage your choices through our cookie banner or cookie settings. Please also see our Cookie Policy for more details.

8. Marketing

If you choose to receive marketing from us, we may use your contact details to send you updates about our services, products, offers, or related news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at [email protected].

9. Who we may share your data with

We may share your personal data where necessary with trusted third parties, such as:

website hosting and maintenance providers;
payment processors and accounting providers;
email and marketing service providers;
analytics and website performance providers;
mapping, embedded media, and technical service providers;
professional advisers such as accountants, insurers, or legal advisers;
suppliers, contractors, or service partners where needed to fulfil your request;
regulators, law enforcement, courts, or public authorities where we are legally required to do so.

We only share personal data where necessary and appropriate.

10. International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place so your personal data remains protected in line with applicable data protection law.

11. How long we keep your data

We keep personal data only for as long as necessary for the purpose for which it was collected, including to satisfy legal, regulatory, tax, accounting, warranty, and operational requirements.

Retention periods may vary depending on the type of information and the reason we hold it. When personal data is no longer required, we will securely delete it or anonymise it where appropriate.

12. Your rights

Under UK data protection law, you may have the right to:

request access to your personal data;
request correction of inaccurate or incomplete data;
request erasure of your data in certain circumstances;
request restriction of processing in certain circumstances;
object to processing based on legitimate interests or direct marketing;
request transfer of your data to you or another provider, where applicable;
withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us at [email protected].

13. Complaints

If you have concerns about how we use your personal data, please contact us first and we will try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

14. Third-party websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you read their privacy policies before submitting personal data to them.

15. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration. However, no internet-based service can be completely secure, and you provide information to us at your own risk.

16. Children

Our website and services are not intended for children, and we do not knowingly collect personal data from children.

17. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.

18. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

[email protected]
Completely Hydraulic UK
Unit B6, OYO Business Units,
Crabtree Manorway North, Belvedere,
Kent, DA17 6AX
UK